Refund Policy

How to Start a Return

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase.

Contact us at info@livorausa.com with your order number and the reason for the return. Items sent back to us without first requesting a return will not be accepted.

Standard Items

For most items in our catalog, once your return is approved we'll email you the return address along with a prepaid shipping label and instructions on how and where to send your package.

Furniture & Oversized Items

Furniture, seating, desks, tables and other oversized items are shipped directly from our supplier's warehouse and are handled differently:

• Return shipping costs for these items are the responsibility of the customer unless the item arrived damaged, defective, or was shipped in error.
• Items must be returned unassembled and in their original packaging. Assembled or partially assembled items cannot be accepted.
• A restocking fee may apply. Any applicable fee will be confirmed in writing when your return is approved, before you ship the item back.
• Return shipping for oversized items may require a freight carrier and a scheduled pickup. We will arrange this with you once the return is approved.

Damages & Issues

For furniture and oversized items, please inspect the packaging before the carrier leaves and photograph any visible damage to the box as well as the item.

Non-Returnable Items

• Items that have been used or damaged after delivery
• Returns requested more than 30 days after delivery
• Furniture and oversized items that have been assembled or are not in their original packaging
• Items marked as final sale
• Gift cards

Please get in touch if you have questions or concerns about your specific item.

Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return the original and place a new order. Your refund is processed as described below once we receive your return.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 5–7 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

Shipping costs are non-refundable unless the return is due to our error or a defective item.

If more than 10 business days have passed since we approved your return and you have not received your refund, please contact us at info@livorausa.com.